July 31, 2001

 NOTE: Your system's email configuration\settings may attempt to add a file

 extension to the LSERVRC (license) file. MS Explorer adds .html; Netscape

 adds .htm; Outlook adds .dat. Save the file to the appropriate directory

 and remove the file extension. Failure to do so will cause the license

 file to be unusable. To summarize, the license file must be saved in the

 appropriate directory with the name: 'lservrc' only with NO file

 extension.

 Why am I getting this license file?

 The license file is part of a new method for updating or upgrading SIMs.

 Beginning with SURFCAM 2001, the license file automatically applies any

 updates or upgrades to a SIM and eliminates copy\pasting and user input

 errors. Additionally, it is a necessary step as we fully implement the

 license manager SIM technology. This method will be used globally.

 Therefore, using the SURFCAM license file is not dependent only on using

 the Network SIM License Manager software.

 Does this mean that all of my customers will need to get Network license

 manager SIMs?

 No. We are implementing a multi-part process that includes both network

 LM SIMs and standard LM SIMs.

 a) The NetworkLM is Surfware's true network license manager SIM. A

 specified number of licenses are made available to be "checked out" and

 "checked in" as needed. It is a multi-seat to single SIM configuration.

 The NetworkLM is available and on our price list as: SURFCAM Network

 License Fee (Per Floating License)

 b) The StandardLM is Surfware's standalone license managed SIM. A

 single license is made available and is cached in the SIM - It is a

 single-seat to single SIM configuration. The StandardLM SIM will

 eventually replace the password SIM. The StandardLM is similar to the

 password SIM in that the license is stored in the SIM and the SIM can then

 be used in the field and in demos.

 What is the license file?

 The license file is a text file that contains product levels, time

 extensions, permanent activations, options purchased and other upgrade

 information for your SIM(s). For multiple SURFCAM seats assigned to a

 customer, the license file replaces multiple password documents.

 How do I know which seat the license file is for? -or - Does the license

 file cover all the seats assigned to an end-user?

 The license file contains a license line for every seat licensed to any

 given customer. If no upgrades are necessary for a given seat, no changes

 are made, but a license line is still applied for each seat. For example,

 seat 'a' purchases a 4 Axis upgrade, but seats 'b' and 'c' purchase

 nothing. The license file will contain license lines for seats a, b and

 c, but only the product level for seat 'a' will change when the license

 file is applied.

 What kind of updates or upgrades are included in this license file?

 Any change to your licensed SURFCAM seat(s) is handled through the license

 file. A license line (aka. password) is generated and enclosed in the

 license file. For example, the license line in your license file will

 upgrade your SIM if you receive a Solids (Design Plus) upgrade -or- if you

 purchase an upgrade in product to your current SURFCAM seat(s) -or- if a

 permanent activation is requested for a timed SURFCAM seat -or- if you

 renew your maintenance support contract and receive a software update

 package.

 NOTE: If your company owns multiple seats, but an update is not requested

 for all seats, only SURFCAM seat(s) that are updated in our database will receive  license lines that will effect a change in the SIM. In other

 words, unless our database information changes, no changes are made to

 your SIM even when a license line is applied to a SIM.

 Where do I save the LSERVRC file when I receive it?

 a) The LSERVRC file must be saved to the same directory as the

 surfcam.exe file.

 b) The LSERVRC file should be saved in the specified subdirectory under

 the Program Files folder only if you are running the full SURFCAM network

 SIM installation.

 The path is usually c:\program files\surfware\network

 server\server\winnt. [A seperate set of instructions will be available

 for Network LM SIM installations]

 If I'm updating my SIM and I don't have SURFCAM 2001, how do I apply the

 license file?

 If you have not installed SURFCAM 2001 (the latest version], we advise

 that you do so before using the license file. If you have not received

 SURFCAM 2001, please contact your local dealer. When SURFCAM 2001 is

 loading, it will look for the license file and apply any updates or

 upgrades to the SIM.

What if I'm using SURFCAM 2000.1 and am not ready to update yet?

We strongly advise that you upgrade to the the latest version. However, you

can apply the update\upgrade by doing the following:

a. Copy the License File, LSERVRC, into the same folder as the

SURFCAM.exe file. Do NOT change the name of the License File or modify in

any way.

b. Open SURFCAM, then select the LSERVRC file from the following menu:

Options | Password | Browse File

c. If the license does not update your SIM, search for the siminfo.log

file. Email the siminfo.log file to simsupport@surfware.com. [Please note

that the siminfo.log file is not applicable for NetworkLM SIMs]

 What if I'm not ready to update from my pre-SURFCAM 2000.1 version yet?

Again, we strongly advise that you upgrade to the the latest version.

Please contact your local dealer. However, there is a multi-step process

for updating a SIM in pre-SURFCAM 2000.1 versions. You will need to open

the license file using a text editor. Since the LSERVRC (license) file has

no file extension, you will need to associate the LSERVRC file with your

favorite text editor. Then, open the license file and find the "paragraph"

that corresponds to your system or SIM number. Copy the license line [aka.

password] information to the password input dialog box in SURFCAM. The

password string is located at the end of the "paragraph" of the license line

that corresponds to your system or SIM number.

Who do I contact if I have not yet received my LSERVRC (license) file?

 Please direct all request correspondence to mailto:simrequest@surfware.com

 Who do I contact if I have a problem with my LSERVRC (license) file?

 Please direct all license file problems to mailto:simsupport@surfware.com

 Include a copy of the siminfo.log file [this is very important]. The

 siminfo.log file is created or appended when a timed extension -or- an

 upgrade of any kind -or- a permanent activation is applied to a SIM. If

 you cannot locate this log file, select Options | Password form the main

 menu and type 'surfcam'. Accept the input. SURFCAM will apply that

 text, will display an error message, and will also create the log file.