At Programming Plus, you don't need secret handshakes or elaborate rituals to get technical support. We keep it simple.
We have a full Sales, Technical, and Support staff, with a real person answering the phone. If we can't assist you immediately, our goal is to respond to all requests for technical help with diligence and efficiency.
Programming Plus also sponsors User Group Meetings, Open Houses and Free Fridays to give users an oppotunity to talk about common problems and share tricks or shortcuts.
Please Note:
If you email our techs for support, don't forget to attach all necessary files, (e.g., *.scprt (Surfcam), *.fm(FeatureCAM) or “Your zipped PowerMILL project”). When only the .DSN file is sent, the techs don't have your tool paths.
Files greater than 10MB can be sent to: ftp.programmingplus.com in your Windows Explorer
Login: "support" Password: "support"
Support Policies
Hours:
Our techs are available from 8 a.m. to 5 p.m., Monday through Friday, excluding holidays.
On Site Help:
Our standard support plan does not include on-site technical support. If you need a tech to come
into your facility, we can provide you with a quote for that service.
Contact us at support@programmingplus.com or call us at 888-786-6146 for details.
Post Processors:
Each product we offer comes with a limited library of post processors. As a standard aspect of our tech
support we tweak these post processors at no charge. Quotes will be provided for complex, and custom Post Processors.
If you have questions, please don't hesitate to contact us.
Phone: 262.786.3500 Fax: 262.786.3501 Email: support@programmingplus.com
